Joolz Recall Notice – Joolz Aer2 Car Seat Adapter Set


Dear consumer,

We are reaching out to inform you about an important safety matter regarding your purchase of the Joolz Aer2 Car Seat Adapter Set.

At Joolz, the safety and wellbeing of children and parents is the highest priority. As part of this commitment, Joolz decided to recall all Joolz Aer2 Car Seat Adapter Sets.

The Joolz Aer2 Car Seat Adapter Set starts with serial number NL311- (as is shown on the picture below). These were sold between June 2025 and May 2026.

 

 

Reason for the recall

The Joolz Aer2 Car Seat Adapter Set may fail to properly engage and lock with the spring-loaded pin on the Joolz Aer2 stroller. This may create a safety risk, as the Car Seat Adapter can detach from the stroller during use, which may allow the car seat to tip forward and fall to the ground. 

As safety is fundamental to everything they do, Joolz has decided to recall the affected product.

This recall only affects the Joolz Aer2 Car Seat Adapter Set. The Joolz Aer2 stroller itself is not affected by this recall and may continue to be used safely without the Joolz Aer2 Car Seat Adapter Sets.


What we ask you to do:

  • Immediately  stop using the Joolz Aer2 Car Seat Adapter Set . This applies in all situations, even if you believe the Joolz Aer2 Car Seat Adapter Set is properly attached to the Joolz Aer2 stroller. The Joolz Aer2 Car Seat Adapter may appear secure but could still be incorrectly locked (a “false lock”).


Joolz are offering a refund to customers who have purchased a Joolz Aer2 Car Seat Adapter Set - kindly register HERE. They will get in touch with you within the next week with the next steps.

In the meantime, please keep your Joolz Aer2 Car Seat Adapter Set, as they may ask you to return it to them in order to process your refund.

If you have any concerns or questions prior to this, please contact csa@joolz.com.

 

Our commitment

We understand that parents and caregivers place enormous trust in our products, and we sincerely regret the concern and inconvenience this situation may cause.

At Joolz, we believe that acting carefully, responsibly, and transparently is essential when product safety may be affected. We are committed to resolving this matter thoroughly and supporting all affected consumers as quickly as possible.


We thank you for your understanding,

Joolz