Refund policy

Returns & Exchange Policy

At My Favourite Things, we strive to ensure your satisfaction with every purchase. Our returns policy is designed to facilitate smooth exchanges and ensure a positive shopping experience. Please review the following returns and exchange policy:

A. Exchange Period:

  1. Without prejudice to the right of withdrawal, you have 30 days from the date of purchase to exchange items or receive a credit note.

    1.  Provided that this shall be subject to certain exceptions included in the terms and conditions of certain promotional or sale items.

B. Right of withdrawal

  1. In the case of online purchases, you have the right to withdraw from your purchase within 14 days from when the purchased item is delivered. 

    1. For all intents and purposes, it is hereby being clarified that the right of withdrawal is solely applicable to online purchases. You acknowledge that the right of withdrawal is not applicable to you in the case of in-store purchases. 

  1. In order to exercise the right of withdrawal, all items must be in their original, unopened packaging, with intact and untarnished packaging and with intact tags. Furthermore, the item must be in unused condition. We will not accept returns of non-faulty items that have been worn, used and/or damaged. Any product purchased is to be returned intact, with no signs of use or wear and tear by the customer. 

  1. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by providing us with an unequivocal statement (e.g. a letter sent by post or e-mail) within 14 days from when the purchased item is delivered.  

  1. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

  1. Unwanted goods must be returned back to the Company within 14 days from the date you inform us that you no longer want the goods purchased.

  1. The right of withdrawal does not apply to the following products:

  • products made to the your specifications or products which are clearly personalised;

  • products which are liable to deteriorate or expire rapidly;

  • sealed goods which were unsealed by consumers and are not suitable for return due to health protection or hygiene reasons;

  • All items outlined in Clause F: Non-Returnable Items

C. Effects of withdrawal

  1. If you withdraw from this contract, we shall reimburse you for the payments made in relation to the products being withdrawn within 14 days from the day you inform us that you want to withdraw from the contract.

    1. Provided that reimbursement may be withheld for a longer period of time, that is, until such time as the goods purchased by you are returned to our Company

    2. Provided further that the costs of delivery will not be reimbursed. 

  1. We will carry out such reimbursement by using the same means of payment which you would have used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

D. Condition of Items:

  1. To be eligible for any type of return, all items must be in their original, unopened packaging, with tags intact and in unused condition. We will not accept returns of non-faulty items that have been worn, used and/or damaged. A valid receipt, proof of purchase, order number, or a gift receipt must be presented.

  1. Items must be returned to My Favourite Things, Oratory Street, Naxxar for processing. If this is not possible, pickup can be arranged, however courier charges will be reduced from your exchange credit or refund.

E. Exchange Options: 

  1. When returning an item, you can opt to exchange the item for an alternative product or opt for a store credit note.

F. Non-Returnable Items:

  1. The following items may not be returned to the Company, under any circumstances:

  • Items that have been opened or whose packaging is no longer intact.
  • Customised or personalised items. 
  • Due to safety standards we are not able to accept returns and/or exchange and/or refund car seats and isofix bases as well as mattresses unless faulty or damaged.
  • For hygiene reasons, we are unable to accept returns and/or exchange and/or refund on Personal Care Products including Lotions, Skincare, Breast Pumps, Underwear, and Earrings unless they are faulty.

  1. Cancellation and return of special order items and assembled furniture may be subject to a charge.

  1. Please note that any returns are subject to inspection upon arrival. We reserve the right to refuse exchanges if the items do not meet the abovementioned criteria and/or are deemed ineligible for return.

G. Damage or Defect Claims

  1. All damage or defect claims must be made within 3 days of package arrival. Please ensure that you inspect your purchases immediately upon receipt as we will not be able to honour damage claims unless we are advised of such claims within the specified timeframe.

  1. When making a damage or defect claim, you are obliged to provide us with the proof of purchase, any serial numbers or batch numbers of the damaged product, and images/videos of the damage in question.

H. Gift Returns

  1. Items received/given as gifts may be returned for store credit, under the same conditions as above. Kindly present the gift receipt or quote the order number given. Items with no gift receipt or order number cannot be returned.

For any further inquiries or assistance regarding returns, damage or defect claims, or gift returns, feel free to contact us at info@myfavouritethingsshop.com or call on +356 20102070