Terms of Service

My Favourite Things 

Terms of Service

Last updated on 10.07.2025

OVERVIEW

Welcome to My Favourite Things!

Please read these Terms of Service carefully before accessing or using our website. These Terms of Service govern your use of our website located at https://www.myfavouritethingsshop.com/ operated by “My Favourite Things Shop” which is in turn owned by Emma Diacono Limited (C 47572) of St. Michael's Farmhouse, Triq L-Arznu, Maghtab, Naxxar, Malta.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

By entering, using and engaging with our website and/or Services as defined below you are entering into a legal agreement with us over the following Terms of Service. These Terms of Service apply to all or any users of the website, including, without limitation, users who are browsers, vendors, merchants, customers, purchasers and/or contributors of content. If you do not agree with any or all the terms and conditions of this agreement, then you may not access the website or use any services.

Your agreement with us includes these Terms of Service and any and all other ancillary policies, namely our Privacy Policy, Returns Policy and Delivery Policy. You acknowledge that you have read and understood the Agreements, and agree to be bound of them. 

Any new features and/or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change and/or replace any part or parts of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. DEFINITIONS

1. “The Company”/”We”/”Our”/”Us”: This refers to the company named “Emma Diacono Limited” operating My Favourite Things Shop, including its parents, subsidiaries, shareholders, directors, officers and/or employees;

2. “Agreement” – This refers to this Terms of Service Agreement and any and all other ancillary policies forming part of the Company’s Terms of Services, contracted between the Company and the Client;

3. “Confidential Information”- This refers to any information disclosed by one party to another which is defined as confidential and proprietary as per the terms of this Agreement;

4. “Customer”, “Client”, “You”, “Your” – This refers to any natural person or single entity, corporate or other statutory body with legal personality that is engaging the Services  and/or Products of the Company and/or using its website;

5. “Device” or “Devices” – This refers to any computer hardware, network, storage, input/output or electronic control devices, or software installed on such devices used to enter the Company’s website or communicate with the Company;

6. “Personal Information” – This refers to any and all information relating to the personal identity of a natural or legal person including, but not limited to, name, surname, age, date of birth, registration number, address and location;

7. “Products” – This refers to any all products provided by the Company to the Client in terms of this Agreement;

8. Services” – This refers to any and all services provided by the Company to the Client in terms of this Agreement;

9. Website: https://www.myfavouritethingsshop.com/

2. GENERAL CONDITIONS

1. 2.1.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.

2. 2.2.By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

3. 2.3.You agree not to impersonate or in any way misrepresent your affiliation or authority to act on behalf of any person, company or other entity;

4. 2.4.You agree to cooperate with the Company within reasonable measures to verify the identity and authority of persons using the Website and/or Services of the Company;

5. 2.5.You agree to take sole responsibility for abiding with the terms and conditions expounded by Third Parties;

6. 2.6.By entering this website, you are assuming the responsibility of understanding all the contents and abiding by the rules laid out below which reflect the applicable Laws of Malta;

7. 2.7.You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

8. 2.8.You oblige yourself and warrant that you shall not transmit any worms and/or viruses and/or any code of a destructive nature when making use of this website.

9. 2.9.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

10. 2.10.You acknowledge that any breach and/or violation of any of these Terms of Service will result in the immediate termination of the use of our Services and that you will be prohibited from making further use of our website. If appropriate, referral to the appropriate authorities will also be made by the Company. The Company reserves its right to take any legal action against the Client for any loss and/or damage caused to it as a result of any such breach;

11. 2.11.We reserve the right to refuse service to anyone for any reason at any time, without prior notice or consultation.

12. 2.12.You understand that your content (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

1. 3.1.You agree to provide current, accurate and complete information in all electronic and/or hardcopy registration forms submitted in connection with the Service and/or Website and to inform us with immediate effect of any changes to any of the information provided to us;

2. 3.2.We are not responsible and shall not be held liable in the event that any information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon and/or used as the sole basis for making decisions without consulting primary, more accurate, more complete and/or more timely sources of information. Any reliance on the material on this website is at your own risk.

3. 3.3.This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. 

4. 3.4.Occasionally there may be information on our website, or in the Service, that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information, or cancel orders, if any information on the website is inaccurate, at any time without prior notice (including after you have submitted your order).

5. 3.5.We undertake no obligation to update, amend or clarify information on the website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied to the website should be taken to indicate that all information on the website, has been modified or updated.

6. 3.6.You agree that it is your responsibility to monitor changes made to our website.

8. PRODUCTS OR SERVICES 

1. 8.1.Certain products and/or services may be exclusively available on our online store which may be accessed through this website. These products and/or services may be of limited quantity and are solely subject to return or exchange according to our Return Policy.

2. 8.2.Whilst we have made every effort to display the colours and details of our products as accurately as possible as to how they appear at the store, we cannot guarantee that the colours and details of our products will be accurately displayed on your device’s display. 

3. 8.3.We reserve the right, but are not obligated, to limit the sales of our products and/or services to specific persons, geographic regions and/or jurisdictions. We may exercise this right on a case-by-case basis. 

4. 8.4.We reserve the right to limit the quantities of any products and/or services that we offer. 

5. 8.5.All descriptions of products, or product pricing, are subject to change at any time without notice, at our sole discretion. 

6. 8.6.We reserve the right to discontinue any product and/or service at any time. 

7. 8.7.Any offer for any product and/or service made on this website is void where and/or if these offers are or become prohibited.

8. 8.8.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

5. MODIFICATIONS TO THE SERVICE AND PRICES

3. 5.3.Prices for our products and/or services are subject to change without notice.

4. 5.4.We reserve the right at any time to modify and/or discontinue the Service (or any part and/or content thereof) without notice at any time.

5. 5.5.We shall not be liable to you and/or to any third-party for any modification, price change, suspension and/or discontinuance of the Service.

6. PLACEMENT OF ORDERS

1. 6.1.It is your sole responsibility to check and confirm that you are indicating the correct product/s and/or quantity/ies in your order prior to placing such order on our website.

 

2. 6.2.We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include but shall not be limited to orders placed by, or under, the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

1. Provided that in the event that we make a change to, or cancel, an order, we may attempt to notify you by contacting you on the e-mail and/or billing address and/or phone number provided by you at the time the order was made. 

3. 6.3.We reserve the right to limit, prohibit and/or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

4. 6.4.You agree to provide current, complete and accurate purchase and account information for all or any purchases made at our store. You agree to promptly update your account and any other information, including but not limited to your email address and credit card numbers and expiration dates, so that we may complete your transactions and be able contact you as required. 

7. PAYMENTS

1. Payments may be made directly through the website through the following online card payment methods: Visa, Mastercard, American Express, Stripe and/or Paypal.

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1. 1.2.The Client may also opt to pay in cash on delivery, provided that this option is only available in the event of any items purchased and delivered locally to Malta and Gozo. 

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3. 2.3.The Company does not accept any cheque payments for online orders placed on our website;

4. The Client agrees to provide current, complete and accurate purchase and account information for all purchases made on the website. The Client further agrees to update account and payment information with immediate effect, including but not limited to the following details: email address, payment method, and payment card expiration date, so that the Company may complete the transactions and contact the Client, as required. 

5. The Client may purchase any item in any currency. The currency used will be converted to Euro at the current exchange rate of the day of purchase;

6. The Client authorises the Company to charge the Client’s chosen payment provider for all amounts indicated to the Client upon confirmation of the order.

7. The Client shall be solely responsible for any bank fees, charged by the Client’s bank, including recurring payment fees associated with the Client’s payments to the Company. 

8. The Client acknowledges that the provision of the Company’s Services and/or Products will only be confirmed upon the issuance of a receipt by the Company, confirming receipt of full payment from the Client. 

9. The Clients agree to familiarise themselves with the Cancellation and Refund Policies issued by the Company and to abide with these Policies accordingly;

10. 2.10.The Client shall inform the Company of any cancellation and the Client acknowledges that any such cancellation may result in the loss of any fees paid, in line with these Terms of Service. 

10. OPTIONAL TOOLS

1. 10.1.We may provide you with access to third-party tools, which we do not monitor, have any control over,  or give our input to.

2. 10.2.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from, or relating to, your use of optional third-party tools.

3. 10.3.Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with, and approve of, the terms on the basis of which tools are provided by the relevant third-party provider(s).

4. 10.4.We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

11. THIRD-PARTY LINKS

1. 11.1.Certain content, products and services available via our website may include material from third-parties.

2. 11.2.Third-party links on this website may direct you to third-party websites that are not affiliated with us. 

1. You shall enter into such third-party websites at your sole discretion and acknowledge and warrant that you shall be solely responsible for the use of such third party websites. 

2. You shall also be responsible for reading and complying with the Terms of Services of such third party websites. 

3. We are not responsible for examining or evaluating the content or accuracy of these websites, and we do not warrant, and shall not be held liable or responsible for any third-party materials and/or websites, or for any other materials, products, or services provided by third-parties.

3. 11.3.We are not liable for any harm or damages related to the purchase and/or use of goods, services, resources, content and/or any other transactions made in connection with any third-party websites. Please review carefully the third-party's terms of service, policies and practices and make sure that you understand them before you engage in any transaction. Complaints, claims, concerns, and/or questions regarding third-party products should be directed to the third-party. We neither control nor assume any responsibility for the content and materials on those websites, pages and domains. The Client bears sole risk when entering into such other websites

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13. PERSONAL INFORMATION

1. Your submission of personal information on this website is governed by our Privacy Policy, which may be viewed here.

2. You agree that the Company may collect and use any personal information which you provide and/or which is acquired by the Company, in terms of the General Data Protection Regulation and the Data Protection Act, Chapter 586 of the Laws of Malta

3. Personal information held by the Company may be used to generate statistics in relation to the Website and/or our services for market research and to carry out improvements in our Service;

4. We undertake not to publish any personal information in a form which may personally identify you. We further undertake to keep confidential any and all information acquired by the Company as a result of your use of the website and/or our services. 

5. Each party warrants that it shall comply with its respective obligations under applicable data protection laws, including but not limited to the General Data Protection Regulation and the Data Protection Act, Chapter 586 of the Laws of Malta. 

14. CONFIDENTIALITY

1. Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary, technical and business information and materials of the other party (the “Confidential Information”). This includes but is not limited to:

• Our Services and any other related materials/information;

• any and all other information which is disclosed to the Client by us orally, electronically, visually, or in a document or other tangible form which is either identified as or should be reasonably understood to be confidential and/or proprietary; and,

• Personal Information, including but not limited to, names, surnames, date of birth, and address, of both our representatives as well as of the Client.

• Sensitive Personal Information of the Client, including but not limited to medical information, dietary requirements, disability, religious and cultural habits. 

2. If during the course of delivery of the Service it will be necessary for confidential information to be exchanged between the Client and the Company, we will use such confidential information only for the purposes for which it is provided, and may disclose it solely to employees, Third Parties and/or Partners, obligated to the Client under similar confidentiality restrictions and only for the purpose it was provided;

3. The Client shall allow us to disclose any personal sensitive information with Third Parties and/or Partners for the purpose of providing the Service, and the Client shall be obliged to immediately notify us should s/he require that any specific confidential information not be shared with the mentioned Third Parties and/or Partners;

4. Confidential information shall not include information which the Recipient can clearly establish by written evidence that it is:

• already lawfully known to or independently developed by the Recipient without access to the confidential information;

• disclosed in non-confidential published materials;

• generally known to the public; or

• rightfully obtained from any third party without any obligation of confidentiality;

5. The Client agrees and undertakes not to disclose confidential information to any third party competitor and will protect and treat all confidential information with the highest degree of care. Except as otherwise expressly provided for in this Agreement, the Client will not use or make any copies of confidential information, in whole or in part, without the prior written authorization of the other party;

6. Each party may disclose confidential information if required by statute, regulation, or order of a court of competent jurisdiction, provided that the party discloses only the minimum confidential information required to be disclosed, and cooperates with the other party in taking appropriate protective measures. These obligations shall continue to survive indefinitely following the termination of the Service and/or Agreement with respect to confidential information.

18. COPYRIGHT AND INTELLECTUAL PROPERTY

1. The Company declares that it owns all rights, title, interest, Copyright rights, and other Intellectual Property Rights in the Website and in the services provided by it. All Intellectual Property Rights, and all additions, corrections, and improvements thereto, produced by the Company and provided to the Client shall at all times remain the property of the Company. 

2. All content on this website is protected by copyright and all other applicable intellectual property laws, particularly by the Copyright Act, Chapter 415 of the Laws of Malta and the Intellectual Property Rights Act, Chapter 414 of the Laws of Malta, as well as by international conventions, agreements and treaties, unless specifically excluded herein;

3. You hereby agree to abide by all applicable laws and international treaties, and undertake to inform the Company of any suspected breach of Intellectual Property Rights belonging to us;

4. The Client also covenants with the Company that at any time after termination of this Agreement, the Client shall not disclose to any other person, firm or company, particulars of any Intellectual Property Rights of the Company’s website and/or services or infringe any of the Intellectual Property Rights;

5. The Client is not entitled to claim any ownership over any of the contents (logos, text, graphics, symbols, software, Service etc.) of this website. Any content downloaded or used in any way from the website should contain a recognition of our rights over the intellectual property by ensuring that our logo or trademark is present on all materials. Unless content is explicitly made available for download or purchase directly from us, the Client must contact us to get our written permission to use our content in any way, and should it belong to a third party, the Client is solely responsible to request and obtain permission from such party. This also includes creating any links to our website or using our logo or trademark on any other platform before obtaining our written consent.

19. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

1. If, at our request, you provide us with certain specific submissions (for example contest entries) or if you voluntarily, without a request from us, provide us with creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, and without restriction, edit, copy, publish, distribute, translate and/or otherwise use and/or process in any medium any comments that you forward to us. We are and shall be under no obligation (a) to maintain any comments and/or any other submissions in confidence; (b) to pay compensation for any comments and/or any other submissions; and/or (c) to respond and/or give feedback to any comments and/or submissions.

2. You undertake and warrant that your comments will not violate any third-party rights, including but not limited to copyright, trademark, privacy, personality or other personal or proprietary right. You further undertake and warrant that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, and that they will not contain any computer virus or any other malware that could in any way affect the operation of this Website or any related website. You shall not use  the website and/or make any submissions under false pretences, or otherwise mislead us and/or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility, and assume no liability, for any comments posted by you or any third-party. 

3. We may, but have no obligation to, monitor, edit or remove content submitted by you that we determine, at our sole discretion, as being unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable and/or which violates any party’s intellectual property or any of these Terms of Service. We reserve our right to report any of the abovementioned actions to the appropriate authorities.

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21. PROHIBITED USES

1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the website or its content: 

(a) for any unlawful purpose; 

(b) to solicit others to perform or participate in any unlawful acts; 

(c) to violate any international, national, federal, provincial or state regulations, rules, laws, or local ordinances; 

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

(f) to submit false or misleading information; 

(g) to upload or transmit viruses or any other type of malicious code that will, or may, be used in any way that will affect the functionality or operation of this Website, or of any related website, other websites, the Internet and/or our the provision of our Services; 

(h) to collect or track the personal information of others; 

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; 

(j) for any obscene or immoral purpose; or 

(k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet.

2. We reserve the right to terminate your use of the Service, or any related website, for violating any of the prohibited uses. We further reserve the right to report any of the abovementioned prohibitions to the relevant authorities. 

22. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

1. We warrant to provide the Services identified in the Agreement in a professional manner and in accordance with all reasonable professional standards for such Services;

2. We do not guarantee, represent or warrant that your use of our Website will be uninterrupted, timely, secure and/or error-free.

3. We do not warrant that the results that may be obtained from the use of our Website will be accurate and/or reliable.

4. You agree that from time to time we may remove the Website for indefinite periods of time, or cancel the Website and/or our services at any time, without notice to you.

5. You expressly agree that your use of, or inability to use, the Website is at your sole risk. The Website and all products and services delivered to you through the Website are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

6. In no case shall the Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, and/or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any part of the Website or any product/s and/or service/s procured when using the Website, or for any other claim related in any way to your use of the Website or any product/s and/or service/s, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Website or any content (or product/s and /or service/s) posted, transmitted, or otherwise made available via the Website, even if advised of their possibility. The Client also agrees to exempt us from any liability arising from or in connection with any property or physical damages, losses, thefts, accidents, delays, irregularities or other circumstances which you may suffer from. 

1. 22.6.1.The Client shall be responsible for exercising caution and taking all reasonable measures and precautions at all times to avoid injuries and/or death, thefts, losses;

7. Without prejudice to the abovementioned provisions, and notwithstanding any damages that the Client might incur for any reason whatsoever, the entire liability of the Company under any provision of this Agreement and the Client’s exclusive remedy for all of the foregoing, shall be limited to any deposit paid by the Client for the Service and/or Products, during the preceding twelve (12) months. 

8. The foregoing limitations, exclusions and disclaimers shall apply to the maximum extent permitted by applicable law, even if any remedy fails its essential purpose.
   
   

23. INDEMNIFICATION

1. You agree to indemnify, defend and hold harmless the Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim and/or demand, including reasonable attorneys’ fees, made by any third-party due to, or arising out of, your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

24. Force Majeure

1. We shall not be liable and shall not be deemed to be in breach of this Agreement if we are unable to complete the Services or/or deliver our products, or any portion thereof, by reason of force majeure or any other event beyond the Company’s control. Force majeure may include but shall not be limited to, all natural disasters, earthquakes, fires, floods, acts of war, epidemics and pandemics. Upon occurrence of any Force Majeure Event, the Company shall give you notice of its inability to perform or of delay in the provision the Services;

2. This provision does not relieve you of the obligation to make all payments due for services provided and/or products delivered by the Company prior to the force majeure event or any other event beyond the Company’s control which effects the Client. 

25. TERMINATION

1. 25.1.The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

2. 25.2.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website.

1. Provided that any provision included in these Terms of Service, in respect of which it is expressly stipulated in the said agreement that such provisions are to survive the termination of the Terms of Service, for whatsoever reason, shall continue to apply. 

3. 25.3. If we have reasonable grounds to suspect and/or if we have evidence which proves, that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due, up to and including, the date of termination; and/or accordingly may deny you access to our Website and/or services (or any part thereof).

19. ENTIRE AGREEMENT

1. Any failure on our part to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

2. These Terms of Service and any policies and operating rules posted by us on this website or in respect of the services provided by us constitutes the entire agreement and understanding between you and the Company and shall govern your use of the Website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and the Company (including, but not limited to, any prior versions of the Terms of Service).

20. SEVERABILITY

1. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by the applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.

1. Provided that if any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions.

21. CHANGES TO TERMS OF SERVICE

1. You can review the most current version of the Terms of Service at any time on this page.

2. We reserve the right, at our sole discretion and without any prior notice, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

22. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Malta. Any and all disputes arising out of or in connection with this Agreement shall be referred to the Courts of Malta.

23. CONTACT INFORMATION

1. Should you wish to contact us and/or send any queries about the Terms of Service you may reach us on the following:

Address: My Favourite Things, Triq L-Oratorju, Naxxar, Malta

Email address: info@myfavouritethingsshop.com

Phone: +356 20102070

Opening Hours:

Mon-Fri:  10:00 - 19:00

Sat:     10:00 - 14:00

Delivery Policy

1. All orders are processed within 24 hours (Monday to Friday). Your orders are authenticated and approved by a member of our team. Once the order has been processed you will receive a confirmation email and your order will be passed on for delivery.

2. Delivery will then be carried out within 3 working days (72hrs) from receipt of the confirmation email, bar any circumstance beyond our control.

1. In order to ensure the successful delivery, it is important that the Client ensures that all delivery details provided to the Company are correct. 

2. Deliveries will be made exclusively to the ground floor level. 

1. Provided that if no access is available at the designated location, except access by foot, then the Client is to provide the Company with a designated drop off point which the Company will be able to reach by car. The Company shall be solely responsible of delivering orders at the aforementioned designated drop off point. 

Local Delivery:

3. Free local delivery is available on all orders over €30 across Malta, excluding Gozo. Please note that deliveries to Valletta are strictly curbside as courier will not be able to park.

4. Deliveries to Gozo carry a charge of €9.

5. Orders under €30 are subject to a €5 delivery fee. 

1. Provided that this delivery fee shall be due to the Company over and above the aforementioned fee of €9 applicable to deliveries to Gozo. 

International Shipping:

6. Our Company currently offers international shipping on a quotation basis. 

1. Provided that the Company is unable to ship certain brands to the USA. 

7. Should you wish to enquire about a quote for international shipping, simply drop us a message on our Facebook/Instagram page or email us on info@myfavouritethingsshop.com. Kindly provide us with the list of items you would like to have shipped as well as the shipping address and a quote including the shipping fee will be provided to you accordingly.

8. Kindly note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Company shall not be responsible for these charges if they are applied, and you acknowledge that such charges are your sole responsibility as the customer.

In-Store Pickup

9. If the Client would like to pick up his order directly from our store in Naxxar, simply select the Pick-up option at checkout. The Client will receive a notification email once the Client’s order is ready for collection. The Client is to have the order number at hand when collecting your items.

10. When choosing the “Pick-up option” at checkout, the Client must also choose whether they would like to immediately effect payment online or else to pay upon pick-up. 

Returns & Exchange Policy

At My Favourite Things, we strive to ensure your satisfaction with every purchase. Our returns policy is designed to facilitate smooth exchanges and ensure a positive shopping experience. Please review the following returns and exchange policy:

1. Exchange Period:

1. Without prejudice to the right of withdrawal, you have 30 days from the date of purchase to exchange items or receive a credit note.

1. Provided that this shall be subject to certain exceptions included in the terms and conditions of certain promotional or sale items.

2. Right of withdrawal

1. In the case of online purchases, you have the right to withdraw from your purchase within 14 days from when the purchased item is delivered. 

1. For all intents and purposes, it is hereby being clarified that the right of withdrawal is solely applicable to online purchases. You acknowledge that the right of withdrawal is not applicable to you in the case of in-store purchases. 

2. In order to exercise the right of withdrawal, all items must be in their original, unopened packaging, with intact and untarnished packaging and with intact tags. Furthermore, the item must be in unused condition. We will not accept returns of non-faulty items that have been worn, used and/or damaged. Any product purchased is to be returned intact, with no signs of use or wear and tear by the customer. 

3. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by providing us with an unequivocal statement (e.g. a letter sent by post or e-mail) within 14 days from when the purchased item is delivered.  

4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

5. Unwanted goods must be returned back to the Company within 14 days from the date you inform us that you no longer want the goods purchased.

6. The right of withdrawal does not apply to the following products:

• products made to the your specifications or products which are clearly personalised;

• products which are liable to deteriorate or expire rapidly;

• sealed goods which were unsealed by consumers and are not suitable for return due to health protection or hygiene reasons;

• All items outlined in Clause F: Non-Returnable Items

3. Effects of withdrawal

1. If you withdraw from this contract, we shall reimburse you for the payments made in relation to the products being withdrawn within 14 days from the day you inform us that you want to withdraw from the contract.

1. Provided that reimbursement may be withheld for a longer period of time, that is, until such time as the goods purchased by you are returned to our Company

2. Provided further that the costs of delivery will not be reimbursed. 

2. We will carry out such reimbursement by using the same means of payment which you would have used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4. Condition of Items:

1. To be eligible for any type of return, all items must be in their original, unopened packaging, with tags intact and in unused condition. We will not accept returns of non-faulty items that have been worn, used and/or damaged. A valid receipt, proof of purchase, order number, or a gift receipt must be presented.

2. Items must be returned to My Favourite Things, Oratory Street, Naxxar for processing. If this is not possible, pickup can be arranged, however courier charges will be reduced from your exchange credit or refund.

5. Exchange Options: 

1. When returning an item, you can opt to exchange the item for an alternative product or opt for a store credit note.

7. Non-Returnable Items:

1. The following items may not be returned to the Company, under any circumstances:

1. Items that have been opened or whose packaging is no longer intact.

2. Customised or personalised items. 

3. Due to safety standards we are not able to accept returns and/or exchange and/or refund car seats and isofix bases as well as mattresses unless faulty or damaged.

4. For hygiene reasons, we are unable to accept returns and/or exchange and/or refund on Personal Care Products including Lotions, Skincare, Breast Pumps, Underwear, and Earrings unless they are faulty.

2. Cancellation and return of special order items and assembled furniture may be subject to a charge.

3. Please note that any returns are subject to inspection upon arrival. We reserve the right to refuse exchanges if the items do not meet the abovementioned criteria and/or are deemed ineligible for return.

8. Damage or Defect Claims

1. All damage or defect claims must be made within 3 days of package arrival. Please ensure that you inspect your purchases immediately upon receipt as we will not be able to honour damage claims unless we are advised of such claims within the specified timeframe.

2. When making a damage or defect claim, you are obliged to provide us with the proof of purchase, any serial numbers or batch numbers of the damaged product, and images/videos of the damage in question.

10. Gift Returns

1. Items received/given as gifts may be returned for store credit, under the same conditions as above. Kindly present the gift receipt or quote the order number given. Items with no gift receipt or order number cannot be returned.

For any further inquiries or assistance regarding returns, damage or defect claims, or gift returns, feel free to contact us at info@myfavouritethingsshop.com or call on +356 20102070

Privacy Policy

At My Favourite Things your privacy is our priority and we are committed to the confidentiality of your Data. This Privacy Policy shall serve to inform you of the extent and of the purpose of the collection, use, consultation, process and transmission of the information provided by you, as the “User” of this website.

1. USER DATA CONSENT

1. The Company may collect, use, consult, process, and/or transmit the data and information that the Client may provide the Company with through different means including, but not limited to, this website, e-mail, telephone communication, post, videos or any other form of communication;

2. By providing any kind of information, the Client acknowledges and explicitly consents to the Company collecting, using, consulting, processing or transmitting Data in order to fulfil the specific requirements needed to provide its Services. 

1. 1.2.1.Provided that when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery and/or return a purchase, you are hereby acknowledging and recognising your consent to our collecting the abovementioned data  and using it for that specific reason only.

2. 1.2.2.Provided further that if we ask for your personal information for a secondary reason, including but not limited to marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to refuse our offer.

2. AGE OF CONSENT

1. By using this website, you represent that you are at least the age of majority in your nation, state or province of residence, or that you are the age of majority in your nation, state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

3. DATA COLLECTION

1. The Client recognises that s/he directly provides the Company with most of the data collected by the Company. Data is collected when the Client:

1. Registers online or makes an order directly on our website;

2. Completes any form/s on our website;

3. Voluntarily completes a customer survey or provides feedback on any of our message boards, surveys or via email;

4. Uses or views our website via the Client’s browser’s cookies. 

2. In the event that the Client provides the Company with any Data pertaining to minors, the Client guarantees that such Data is provided with the consent of the minor’s parents or those persons having legal custody of the minor;

3. The Company automatically collects certain information when you visit, use or navigate the Website. This information does not reveal your specific identity such as name or contact information, but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when the Client uses the Company’s website and other technical information. This information is primarily needed to maintain the security and operation of the Company’s website, and for our internal analytics and reporting purposes. 

1. 3.3.1.We also collect information through cookies and similar technologies. 

4. DATA CLASSIFICATION

In order to provide its Services, the Company may gather different kinds of data, including but not limited to the following categories:

1. Personal Data: This may include but it is not limited to name, surname, nationality, sex, age, date of birth, ID or passport number, phone number, email, address and location;

2. Purchase information: This may include but it is not limited to description and quantity of items purchased;

3. Correspondence Data: This may include but it is not limited to date and time of contact, means of contact (website, submission of form and telephone calls, amongst others);

4. Documentation: This may include but it is not limited to ID card, passport, IBAN and bank details in case of refund, proof of payment of goods or services, completed and signed forms when requested by a service provider;

5. Cookies. 

5. COOKIES

1. The following is a non-exhaustive list of cookies used on our website: 

1. _session_id, unique token, sessional: Allows Shopify to store information about your session (referrer, landing page, etc).

2. _shopify_visit, no data held: Persistent for 30 minutes from the last visit. This cookie is used by our website provider’s internal stats tracker to record the number of visits;

3. _shopify_uniq, no data held, expires at midnight (relative to the visitor) of the next day: Counts the number of visits to a store by a single customer.

4. cart, unique token, persistent for 2 weeks: Stores information about the contents of your cart.

5. _secure_session_id, unique token, sessional

6. storefront_digest, unique token, indefinite: If the shop has a password, this is used to determine if the current visitor has access.

2. 5.2 For all intents and purposes, it is hereby being clarified that this list is not exhaustive and that additional cookies may be stored and used on our website. We have listed the abovementioned cookies, so you that you can choose if you want to opt-out of cookies or not.

6. TREATMENT OF DATA

2. The Company shall collect, use, consult, process and/or transmit Data in order to deliver the following Services which include but are not limited to:

1. To process orders and purchases made on our online stores;

2. To facilitate account creation and logon process;

3. Maintain contact with the clients;

4. Improve and develop the management of the Company’s customer relationship, our marketing communication activities, our service offering, our partner network, and the user experience of the Company’s website;

5. Establish statistics and reports for internal use;

6. Provide the client with news about the Company, its Services and the Website;

7. Request feedback from Clients;

8. To post testimonials on the Company’s Services that may contain personal information. 

3. 6.2.Email marketing (if applicable): With your permission, we may send you emails about our store, new products and/or services and any other updates.

4. 6.3.The Company shall store Data for as long as it is required for the respective processing purposes for instance for processing of purchases purposes and advertising purposes;

5. 6.4.The Company may share data with third party service providers, partners or agents and who shall require access to such information to carry out the Services contracted by the Client;

   1. The data processors are not authorised to do anything with your personal information unless the Company has instructed them to do so. 

   2. The data processors shall not share the User’s personal information with any organisation apart from us. 

   3. The data processors shall commit to protect the Data they hold on behalf of the Company and to retain it for the period instructed by the said Company. 

   4. Provided that certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions For these providers, we recommend that you read their privacy policies so that you may understand the manner in which your personal information will be handled by these providers.

   5. In particular, remember that certain providers may be located in, or have facilities that are located in, a different jurisdiction than either one of us. Should you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

1. The Company may only provide Data to third party service providers for the purpose and to the extent of carrying out the Services as outlined in the Agreements. In each case, the Company shall ensure that access to Data is strictly limited to those individuals and/or companies who need to know and/or have access to the relevant Data, as strictly necessary for the purposes of the Agreement and in accordance with applicable laws in the context of that individual's and/or company’s duties to the Company;

2. Unless otherwise described in this Agreement, the Company does not share, sell, rent or trade any of your information with third parties for their promotional purposes;

3. The Company has Data Protection Agreements in place with the Company’s data processors, which are designed to help safeguard the User’s personal information. 

4. When a Client is redirected to this website through content embedded on a Partner’s website, then any personal data collected upon redirection to this website shall be collected in accordance with the provisions of this Privacy Policy. 

5. Once you leave our store’s website, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

5. DISCLOSURE

1. 5.1.We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.

6. USER RIGHTS

1. 6.1.The Company is the entity responsible for processing data;  

2. 6.2.By providing any kind of information, the Client acknowledges that the Company is acting in good faith in order to collect, use, consult, process or transmit any Data provided by them, in order to fulfil the purposes described in this Agreement;

3. 6.3.Pursuant to the Data Protection regulations, namely the GDPR and the Data Protection Act, Chapter 586 of the Laws of Malta, you have a right to free information about your stored data and, where applicable, a right to rectification, deletion, limitation of processing and objection to your stored data;

4. 6.4.In order to exercise its User Rights, the Client agrees to notify the Company as soon as possible in the event of improper use, violation, or breach of its Data, with the intention to protect, restate, or remedy the proposed situation, prior to seeking any judicial remedy. This shall be done by lodging a request with the Data Protection Officer appointed by the Company;

1. Any such request may be lodged by sending an email to info@myfavouritethingsshop.com;

2. The User or Customer/Client may also lodge a complaint with the Maltese Data Protection Company, that is the Information and Data Protection Commissioner (IDPC) by sending an email to idcp.info@idpc.org.mt.

7. WITHDRAWAL OF CONSENT

1. 7.1.If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@myfavouritethingsshop.comor mailing us at:

My Favourite Things Shop

Triq L-Oratorju

Naxxar

Malta

8. SAFEGUARDING AND RISKS OF DATA

9. The Company has established appropriate and up-to-date technical controls and measures in order to collect, use, consult, process and/or transmit the User’s Data. We take reasonable precautions and follow industry best-practices in order to ensure that such Data is safe from unauthorised access, alteration, destruction, misuse, breach of confidentiality, or loss. 

1. 9.1.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

10. THIRD PARTY WEBSITES

1. 10.1.The website may contain advertisements from third parties that are not affiliated with the Company and which may link to other websites, online services or mobile applications. The Company cannot guarantee the safety and privacy of data provided by the Client to any third party. Any data collected by third party is not covered by this privacy policy. The Company is not responsible for the content or privacy and security practices and policies of any third party, including other websites, services or applications that may be linked to or from the website. The User shall review the policies of such third parties and contact them directly to respond to their queries. 

2. 10.2.You acknowledge that consent which you give and/or withdraw in relation to the receipt of newsletters on our website is solely in relation to newsletters sent to you by our Company. 

1. You may also receive newsletters and/or other marketing material from third party websites which may be accessed through our website and/or from Shopify Inc. which hosts our website. Kindly note that in order to stop receiving such newsletters and/or other marketing materials from such third party websites, you must unsubscribe and/or withdraw your consent with such third party websites directly and we shall not be held responsible and/or liable for the receipt of such marketing material from third party websites. 

11. SHOPIFY

1. Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

2. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

3. Payment:

1. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

2. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

3. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

4. For more insight, you are encouraged to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).

12. AMENDMENTS TO PRIVACY POLICY

1. The Company keeps its Privacy Policy under regular review and places any updates on this website. 

2. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

3. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and/or services to you.

13. GOVERNING LAW

1. This Agreement shall be governed by and construed in accordance with the laws of Malta. Any dispute arising out of this Agreement or in connection with the interpretation and fulfilment of this Agreement shall be submitted to the exclusive jurisdiction of the courts of Malta.

14. QUESTIONS AND CONTACT INFORMATION

1. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@myfavouritethingsshop.com or by mail to:

My Favourite Things Shop

[Re: Privacy Compliance Officer]

Triq L-Oratorju

Naxxar

Malta